Privacy Policy

01Introduction

Dromos (“Dromos,” “we,” “us,” or “our”) operates a platform — available on the web and as a mobile app — where runners discover and register for running events, and organizers create and manage those events. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices and rights you have.

By creating an account or using Dromos, you agree to the practices described here. If you do not agree with this policy, please do not use the platform.

02Information We Collect

We collect the following categories of information so the platform can work as intended.

Account Information

Dromos uses Google Sign-In to create your account. When you sign in, we receive your name, email address, and profile photo from Google. We also store the account role you use (runner or organizer) and any profile details you choose to add, such as your date of birth, blood type, and emergency contact.

Registration Information

When you register for an event, we collect the details needed to process that registration — your name, contact details, chosen category and distance, shirt size, emergency contact, and (where relevant) health details such as blood type. Organizers provide organization details such as their organization name, contact person, and website.

Where you register other people alongside yourself, we collect the same details for each of them from you. Where a participant is under 18, we also collect the name of the parent or guardian who consented on their behalf.

Information Organizers Provide About You

An organizer may bring an existing event onto Dromos and upload the registrations they already hold — including details of people who registered elsewhere and have never used Dromos. Where that happens, the organizer is the source of the information and remains responsible for having collected it lawfully. We use it only to run that event on their behalf: producing the roster, race numbers, check-in, and results. If your details reached us this way and you want them removed, contact us and we will work with the organizer.

Payment and Purchase Information

Payments are processed by trusted third-party payment providers. We do not collect or store your full card numbers or banking credentials. We receive limited payment details from the provider — such as the payment status, method, amount, and a reference number — to confirm your registration and issue your ticket. We also record what you bought, including any add-ons such as shirts or extras, and the amount of any refund.

Race Numbers, Check-In and Results

When you take part in an event, we hold the race number assigned to you, whether you checked in or collected your race kit, and any results the organizer publishes through Dromos — such as your finish time, category placing, and rank.

Device Information

We collect technical information about the device you use, such as device type, operating system, app version, browser type, and IP address. This helps us keep the platform secure and diagnose problems.

Usage Information

We collect information about how you use Dromos — for example, events you view, searches you make, features you use, and timestamps of your activity. If you use map or location features, we may use approximate location to show nearby events.

03How We Use Information

We use the information we collect to:

• Create and manage your account and keep you signed in.
• Facilitate event registrations and payment transactions. Any refunds are processed and managed solely by the event organizer in accordance with their published refund policy.
• Generate your digital QR ticket and enable race-day check-in.
• Provide organizers with the tools to manage participants and their events.
• Send transactional messages such as confirmations, receipts, and event updates.
• Keep the platform safe by detecting and preventing fraud and abuse.
• Improve the platform, understand how it is used, and develop new features.
• Comply with legal obligations and enforce our terms.

04Email and Notifications

We send two kinds of email. Transactional emails — such as registration confirmations, payment receipts, ticket details, refund notices, and important event updates — are necessary to provide the service, and you cannot opt out of them while you have an active registration or account.

We may also send optional updates, such as organizer digests or product announcements. You can opt out of these non-essential emails at any time using the unsubscribe link they contain or by contacting us. Email is delivered through a third-party email provider on our behalf.

The mobile app can also send push notifications — for example a reminder a few days before your race, a reminder on race-day morning, and a note when results for your event are published. We ask for your permission before sending any, and you can turn them off at any time in your device settings. Turning them off does not affect your registration.

05Information That Is Public

Most of what we hold about you is private to you, the organizer of the events you enter, and our service providers. Two things are different.

Separately, images you upload — a profile photo, or an event’s cover image and gallery if you are an organizer — are stored so they can be displayed in the app. Your profile is not listed on any public page, but the image files themselves are served from a public web address, so anyone holding the direct link to an image can open it. Please keep that in mind when choosing a photo.

If you would rather a published result about you were removed, contact the event organizer, who controls what is published for their event. You can also contact us and we will help.

06Sharing Information

We share personal information only in the limited ways described below.

• With event organizers: when you register for an event, we share your registration details with that event’s organizer so they can manage participants, communicate about the event, and check you in on race day. This includes the team members and race-day staff that organizer has given access to their event.
• Publicly, in race results: where an organizer publishes results, the finisher details described in “Information That Is Public” are visible to anyone.
• With service providers: we share information with vendors who help us operate the platform, such as payment processing, authentication, hosting, and email delivery. They may only use it to provide their service to us.
• For legal reasons: we may disclose information if required by law, regulation, legal process, or a valid government request, or to protect the rights, safety, and property of Dromos, our users, or the public.
• In a business transfer: if Dromos is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction, subject to this policy.

07Third-Party Services

Dromos relies on reputable third-party services to operate. These include providers for sign-in and authentication, database and file hosting, online payments, email delivery, and maps. Each provider processes information under its own privacy policy and security practices.

Event pages may also link to organizers’ own websites or social media. We are not responsible for the privacy practices of sites we do not operate, and we encourage you to review their policies.

08Data Retention

We keep your personal information for as long as your account is active or as needed to provide the platform. We retain certain records longer where required — for example, registration and payment records may be kept to meet financial, tax, and legal obligations, and to preserve the history of past events.

When information is no longer needed, we take reasonable steps to delete or anonymize it. You may request deletion of your data as described in the User Rights section below.

09Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. Data is encrypted in transit using HTTPS, access to systems is restricted, and we work with established infrastructure and payment providers.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If we become aware of a breach that affects your personal data, we will notify you and the appropriate authorities as required by law.

10Cookies

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the platform is used. Essential cookies are required for authentication and security; without them, parts of the platform will not work.

You can control or delete cookies through your browser settings. Our mobile app uses local device storage for equivalent purposes, such as keeping your session active between visits.

11User Rights

Subject to applicable law, you have the right to:

• Access the personal information we hold about you.
• Correct information that is inaccurate or out of date.
• Request deletion of your personal information.
• Object to or restrict certain processing of your information.
• Withdraw consent where our processing is based on consent.
• Request a copy of your information in a portable format.
• Lodge a complaint with the National Privacy Commission of the Philippines.

12Children's Privacy

Dromos is intended for users who are at least 18 years old. We do not knowingly collect personal information directly from children without appropriate consent.

Minors may take part in events where the organizer permits it, in which case a parent or guardian is responsible for registering the minor and providing any required consent, such as an event waiver. If you believe a child has provided us information without proper consent, please contact us so we can address it.

13International Data Transfers

Dromos uses cloud infrastructure and service providers that may store or process information on servers located outside the Philippines. Where information is transferred internationally, we take steps to ensure it remains protected in a manner consistent with this policy and applicable data protection laws.

14Philippine Data Privacy Act (RA 10173)

Dromos complies with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. Under the Act, you have rights including the rights to be informed, to access, to correct, to object, to erasure or blocking, to damages, and to data portability.

For the personal information we handle to run the platform, Dromos acts as a personal information controller. Event organizers are separately responsible as controllers of the registration information they collect and use for their own events. If you have concerns we cannot resolve, you may contact the National Privacy Commission (privacy.gov.ph).

15Changes to this Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. For material changes, we will provide additional notice, such as an in-app message or email. Your continued use of Dromos after an update means you accept the revised policy.

16Contact Us

If you have questions about this Privacy Policy or how we handle your information, or if you would like to exercise your privacy rights, please reach out.

Email: support@dromosevents.com